Support Services Coordinator II

Job ID
Employment Type
Hours Per Week


This support services coordinator II position is responsible for working accounts to resolution through billing, follow up, review EOB’s, recognize the need for appeals, mail required documentation, and other support as needed for our clients, patients and internal team.   The ideal candidate must have 2-3 years healthcare reimbursement experience in a hospital setting.


  • Follow up on all claims from billing through final resolution for all payers.
  • Review and prepare claims for manual and/or electronic billing submission.
  • Identify billing errors for correction and resubmit claims to insurance carriers.
  • Follow up on payment errors, low reimbursement, denials, etc.
  • Review Insurance EOB’s and initiate appeals as necessary.
  • Print and mail UB04s or HCFA 1500s as necessary for account resolution.
  • Act cooperatively and responsibly with patients, visitors, co-workers, management and clients.
  • Maintain a professional attitude.
  • Maintain confidentiality at all times.
  • Contact patients to coordinate payment arrangements or advise patients to apply for financial assistance.
  • Identify any system issues or letters not going out.
  • Contact patients for a correct address if mail was returned.
  • To review and resolve patient complaints.
  • Follow up with attorneys on status of bankruptcy cases.
  • Work all correspondence received
  • Follow up on payment not posted
  • Assist with the call center.
  • Adheres to all company policies and procedures including, but not limited to those identified within the Standards of Business Conduct and the Employee Handbook, as may be amended from time to time. Adheres to all applicable laws and regulations and the company's governance/compliance program.
  • Responsible for reporting violations of the company's policies and procedures, Standards of Business Conduct, governance program, laws and regulations through the company's Help Line or other mechanism that may be available at the time of the violation. Assists with internal control failure remediation efforts.
  • Becomes knowledgeable of internal control responsibilities through training and instruction. Responsible and accountable for internal control performance within their area of responsibility. Participates in the internal controls self-assessment process.
  • Ensures concerns with internal control design or performance and process changes that impact internal control execution are communicated to management.


  • 2+ years healthcare experience in the patient financial services office or insurance collections for all payers
  • Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
  • Ability to multitask
  • Ability to work on several different computer systems
  • Ability to work well individually and in a team environment
  • Able to work in a professional, corporate setting
  • Experience working with customer support/client issue resolution management
  • Proficiency with MS Office
  • Ability to format all reporting in Excel
  • Excellent oral and written communication skills 

About nThrive

nThrive is the leader in providing end-to-end revenue cycle services, technology and education solutions. Previously known as MedAssets, Precyse, Equation and Adreima, each formerly a leader in its own right, we’ve combined our talents and capabilities into a single enterprise. At nThrive, we are people who are passionate about empowering health care for every one in every community. We work together to transform financial and operational performance, enabling health care organizations to thrive.
nThrive is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.


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