nThrive

Manager, Patient Access

Job ID
2017-20195
Employment Type
full-time
Hackensack
Hours Per Week
0.00
NJ

Overview

Reporting to a Director, the Manager is responsible for one or more client teams made up of Team Leads and Team Members.   The Manager is responsible for the needs of clients and maintaining overall operational effectiveness while being cognizant of the profit and loss results.  The Manager oversees that all team members achieve a strong, positive and collaborative culture in respect to assigned clients.  This individual must demonstrate a commitment to the organization’s strategic plans, short and long term goals and mission, vision and values by representing the company in a caring and professional manner.

Responsibilities

  • Serves  as the primary interface on day-to-day issues for one major or multiple clients with up to a million dollars in revenues and/or multiple service lines
  • Participates  in the activities of new client start-up and provides staffing support and training
  • As directed, initiates and participates in client meetings and follows up on action items
  • Ensures customer satisfaction and reports possible breaches of contract
  • Assists in completing, delivering and presenting monthly client reports and addresses client feedback to Director or Senior Director.

Qualifications

  • Leads  by the principals of Adreima, the activities of up to 20 team members and may include a Team Lead
  • Establishes team goals with direction of direct report and assists team members in setting and reaching personal goals while diligently taking steps required to help them succeed
  • Primary administrator of established QA processes and monthly review.  Results and corrective actions are coordinated with direct report and aspects of task may be delegated
  • Assists in the creation and maintenance of policies and procedures and monitors for adherence to guidelines
  • Primary administrator of team member timekeeping practices and related issues/corrective actions via council from HR and direct report
  • Monitors team member adherence to Compliance policies, reports any potential violations, and participates in corrective action
  • Provides subject matter expertise to ensure that team members receive the appropriate training and materials required to perform their job and participate in training as required
  • In mentoring to administrate, or administrates hiring, counseling, disciplinary actions, or terminations after coordination with the Director/Senior Director and HR
  • Schedules, leads and participates in monthly team meetings
  • Administrates or participated in administrating the team member annual review process and consults with direct report to determine appropriate associated increases

About nThrive

nThrive is the leader in providing end-to-end revenue cycle services, technology and education solutions. Previously known as MedAssets, Precyse, Equation and Adreima, each formerly a leader in its own right, we’ve combined our talents and capabilities into a single enterprise. At nThrive, we are people who are passionate about empowering health care for every one in every community. We work together to transform financial and operational performance, enabling health care organizations to thrive.
 
nThrive is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

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