Bilingual Customer Service Representative II, Patient Accounts (EO)

Job ID
Employment Type
Hours Per Week


 Be a key player in the Revenue Cycle process at nThrive! nThrive values and recognizes your extraordinary skills and offers its colleagues opportunities for growth. As a Healthcare business office representative, you will provide administrative, clerical, and remarkable customer service support to our customers while resolving their accounts.


  • Through both inbound and outbound calls leveraging an auto-dialer, negotiate payment plans with customers by reviewing account history both through the nThrive database and, if additional information is required, the client’s portal as well as payment portals to review prior payments.
  • Meet or exceed performance objectives including account resolution goals and quality assurance.
  • Maintain a 96% quality score through superior customer service and accurate documentation of customer encounters.
  • Execute appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts


  • Associates Degree or equivalent experience required.  
  • Minimum of 3-5 years in any of the following within the last two years:
    • Experience working in a role within a fast-paced environment with high volume of either calls or in person requests.
    • Experience working in the patient financial office or patient access/registration of a hospital or clinic.
    • Experience working in customer facing financial services role.
  • Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
  • Experience with customer interactions that require live, accurate documentation of the encounter.
  • Demonstrated ability to meet performance objectives.
  • Demonstrated ability to navigate Internet Explorer and Microsoft Office.
  • Demonstrated experience communicating effectively with a customer and simplifying complex information.
  • Bilingual (English and Spanish)

Preferred Skills


  • Prior Leadership Experience
  • Bachelor's degree. 
  • Experience with performance metrics and goals.
  • Experience with dual monitoring systems.
  • Experience with utilizing a dialer system.
  • Experience in a performance based commission structure.

About nThrive

nThrive is the leader in providing end-to-end revenue cycle services, technology and education solutions. Previously known as MedAssets, Precyse, Equation and Adreima, each formerly a leader in its own right, we’ve combined our talents and capabilities into a single enterprise. At nThrive, we are people who are passionate about empowering health care for every one in every community. We work together to transform financial and operational performance, enabling health care organizations to thrive.
nThrive is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.


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