POS Collector

Job ID
Employment Type
Fort Lauderdale
Hours Per Week


The Point of Service Representative is responsible for assisting hospital patients with the collection process in the Emergency Room at the time of discharge for any applicable charges, co- insurance and deductibles. The Point of Service Representative provide financial counseling to patients and their families regarding charges for health care services; determine fees for services provided and implement appropriate collection and refund actions.


  • Provides superior customer service and maintains a professional image
  • Understands and meets the client’s needs, internal procedures and goals
  • Produces results that exceed expectations
  • Communicates effectively with multiple constituencies within the facility
  • Establishes and maintains strong working relationships

Point of Service Collection Process

  • Review referrals and screen for potential collection.
  • Contact patient or their representative ASAP to verify insurance co-payments, deductibles and acquire all necessary demographics information to update patient account at the time of discharge base upon Client’s policy.
  • Request payments from patients at the time of discharge. This includes but is not limited to: Commercial Insurance coinsurance and deductible, and Self Pay patients
  • Set up payment plans for patients who are not able to pay in full. Advise the applicant of all additional required documentation needs and time frames for compliance
  • Thoroughly enter all actions taken in the hospital account and in the internal data base/system

Follow-up & Monitoring

  • Maintain structured and timely contact with the patient, by phone whenever possible to request payments after discharge.
  • Provide updates to the hospital information system which will include:
  • Notes on all accounts worked
  • Payments information
  • Demographics updates
  • Insurance updates
  • Third Party Liability notifications
  • Charity information
  • As per established protocols, maintain payment reports and Safe box security measures base upon Client’s policy.
  • Thoroughly enter all actions taken in the hospital account and in the internal data base/system


  • Requires 1+ years of related experience.
  • Knowledge of hospital credit and collection policies and procedures.
  • Working knowledge of federal and state laws regulating patient billing practices.
  • Excellent communication skills, both verbal and written, with the ability understand users’ questions and effectively disseminate technical information is essential.
  • Computer data entry and word processing skills and ability to operate routine office equipment are required.
  • Working knowledge of computer programs, i.e., Microsoft Excel®.
  • Must be able to type at least 30 wpm.
  • Must be able to work strict scheduling requirements which include second and third shifts.
  • Must be available to rotate shifts

About nThrive

nThrive is the leader in providing end-to-end revenue cycle services, technology and education solutions. Previously known as MedAssets, Precyse, Equation and Adreima, each formerly a leader in its own right, we’ve combined our talents and capabilities into a single enterprise. At nThrive, we are people who are passionate about empowering health care for every one in every community. We work together to transform financial and operational performance, enabling health care organizations to thrive.
nThrive is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.


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