nThrive

Customer Service Representative, Patient Accounts (EO)

Job ID
2017-20850
Employment Type
full-time
Downers Grove
Hours Per Week
0.00
IL

Overview

Be a key player in the revenue cycle process at nThrive! As a healthcare business office representative you will resolve customer accounts by negotiating payment plans with customers while meeting or exceeding performance and quality objectives. nThrive offers an exceptional training program and the opportunity for career growth.

Responsibilities

  • Through both inbound and outbound calls leveraging an auto-dialer, negotiate payment plans with customers by reviewing account history both through the nThrive database and, if additional information is required, the client’s portal as well as payment portals to review prior payments.
  • Meet or exceed performance objectives including account resolution goals and quality assurance.
  • Maintain a 96% quality score through superior customer service and accurate documentation of customer encounters.
  • Execute appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts.

Qualifications

  • High school diploma or GED.
  • At least one year of experience in healthcare customer service or healthcare billing or healthcare collections within the last two years.
  • At least six months of experience working in a role with a high volume of either inbound or outbound calls.
  • Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
  • Experience with customer interactions that require live, accurate documentation of the encounter.
  • Demonstrated ability to meet performance objectives.
  • Demonstrated ability to navigate Internet Explorer and Microsoft Office.
  • Demonstrated experience communicating effectively with a customer and simplifying complex information.
  • Experience working with customer support including issue resolution management.
  • Must be able to pass a pre-employment background and drug screen.
  • Must be available to work second shift between the hours of 10AM ET and 9PM ET.

Preferred Skills

  • Bilingual
  • Experience with performance metrics and goals.
  • Experience with dual monitoring systems.
  • Experience with utilizing a dialer system.
  • Experience in a performance based commission structure.
  • Experience working in a role with a high volume of both inbound and outbound calls.

About nThrive

nThrive is the leader in providing end-to-end revenue cycle services, technology and education solutions. Previously known as MedAssets, Precyse, Equation and Adreima, each formerly a leader in its own right, we’ve combined our talents and capabilities into a single enterprise. At nThrive, we are people who are passionate about empowering health care for every one in every community. We work together to transform financial and operational performance, enabling health care organizations to thrive.
 
nThrive is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

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