Scheduler

Job ID
2017-20872
Employment Type
full-time
Woodstock
Hours Per Week
0.00
IL

Overview

Under the general supervision of the Patient Access Pre Registration Manager.  Customer service oriented associate that will coordinate with patients, ancillary departments and physicians to schedule patient’s for outpatient exams. The Registrar II will also pre register patients for services rendered (inclusive of scheduled exams, surgical accounts and Clinical Lab draws.) 

 

Interviews patient or patient’s representative via telephone to obtain demographic and financial information to initiate a patient financial and medical record without creating a duplicate medical record number (multiple numbers for same patient). Department has set expectations for quality of work and productivity.  Maintains a good rapport and is sensitive to the needs of others personalizing the registration process to provide a friendlier patient encounter. Insures patient confidentiality according to the privacy act. Medical necessity and other misc duties within the scope of Patient Access.  Able to meet department staffing needs which may include weekends and holidays.



Responsibilities

  • Integrates the CHS Service Excellence Standards into each of the responsibilities of this job and daily communication with our customers and coworkers.
  • Adheres to and is responsible for the safety standards  including the completion of mandatory organizational safety standards on an annual basis.
  • Actively maintains confidentiality for our patients and their families as outlined in the Patient Confidentiality Policy and shows the same level of respect for every Associate.
  • Demonstrates consistent compliance with Code of Conduct, Mission, Vision and Values.
  • Is knowledgeable about the patient’s cultural, psychosocial, ethnic and religious needs and adjusts communication when appropriate based on this knowledge when interacting with patients.
  • Maintains a professional and courteous manner and provides communication in a manner consistent with customer satisfaction and service excellence strategies.
  • Performs on various interdisciplinary system teams as appropriate.
  • Maintains competency as appropriate and pursues ongoing learning through attendance at departmental and system in-service, workshops and conferences/seminars. Actively participates in organizational learning opportunities as appropriate.
  • Provides services needed as described in the department’s policies and procedures, as well as in the competency checklist for the position and patient age groups served when appropriate.
  • Schedules and pre-registers patient appointments.  Makes modifications to established patient schedules and registrations. 
  • Ensures completeness of scripts and confirms medical necessity, to include being fluent in Paragon, Nextbar, HPF and Nextgen use. Actively monitors deficiencies and routinely reports these to leadership.
  • Performs point of service collections.
  • Maintains a working knowledge of personnel, schedules and specialties to effectively and efficiently schedule.
  • Composes and provides patient preparations according to their scheduled exams if required.
  • Communicate pre-treatment instructions or preparations that have been identified by the service area to the patients during the scheduling pre-registration call.
  • Demonstrates efficiency in answering the phone utilizing AIDET and manages incoming calls professionally.
  • Ability to coordinate and prioritize during high volume times, performing multitasks efficiently.
  • Demonstrates knowledge of medical terminology in the documentation of scheduling procedures.
  • Utilizes copy machine, fax, computer and various office equipment daily.
  • Insures compliance with regulatory regulations: COBRA/ EMTALA, Medicare Secondary Payer screening, Advance Beneficiary Notification, Important Message, etc.
  • Provides patient education concerning Advance Medical Directives, Organ Donation, Patient Rights, regulatory requirements and financial policies whenever appropriate.
  • Exchanges information with physician offices, nursing homes, and other departments within the hospital to insure a complete and accurate registration record.  Patient is handled/ processed correctly.
  • Prepares oral/ written communications including periodic status reports.  Communicates through computer notations and maintains a variety of records and logs reflecting actions taken on individual accounts, correspondence, etc.
  • Performs other related duties as assigned of which are subject to change with the needs of the department and discretion of leadership.

Qualifications

  • Ability to read and write, perform arithmetic calculations and possess excellent interviewing and communication skills. 
  • High School Diploma or equivalent required. 
  • Ability to type 30+ wpm and possess computer literacy.
  • A minimum of two years experience registering or billing in a medical setting or insurance claims processing preferred.  Scheduling experience preferred. Medical terminology a must.
  • Ability to read physicians order or scripts to insure appropriate care, instructions and directions are provided to the patients.
  • Interpersonal skills necessary in order to effectively communicate with all customers (patients, visitors, hospital staff and others).  Able to handle/ diffuse/ resolve difficult situations, including customer complaints.
  • Analytical skills necessary in order to process admissions appropriately calculating patient shares; balance cash drawer as needed.
  • Self-motivated and strong organizational skills; ability to handle multiple tasks simultaneously; ability to prioritize.

Preferred Skills

  • Some college courses preferred.

About nThrive

nThrive is the leader in providing end-to-end revenue cycle services, technology and education solutions. Previously known as MedAssets, Precyse, Equation and Adreima, each formerly a leader in its own right, we’ve combined our talents and capabilities into a single enterprise. At nThrive, we are people who are passionate about empowering health care for every one in every community. We work together to transform financial and operational performance, enabling health care organizations to thrive.
 
nThrive is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

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