Director, Client Success

Job ID
2017-20993
Employment Type
full-time
Chicago
Hours Per Week
0.00
IL

Overview

The Client Success Director is responsible for managing customer accounts products and supports all aspects of client activity within assigned accounts.  This role will ensure these client accounts are meeting and exceeding revenue targets, ensuring renewals and identification of other opportunities, promoting client satisfaction and driving down A/R.  The Client Success Director will work with other leadership team members from Client Success, Sales, Support, Implementation, Product Management, Development and Marketing, as appropriate.

Responsibilities

  • Responsible for creating an account plan and client growth strategy in collaboration with Sales Executive
  • Accept responsibility/accountability for responding to all assigned client issues and tasks.  Takes full responsibility for the account in client satisfaction, communication, and when needed, escalation
  • Assures satisfaction among customer groups with the quality and amount of support provided by monitoring and responding appropriately to outcomes and feedback.
  • Manage all renewals and accurate listing of contract expiration dates.
  • Protection of existing revenue and monthly analysis of revenue variances
  • Review invoices as appropriate and monitor AR balance to ensure >90 balances are low
  • Conduct quarterly business reviews
  • Internally document at risk mitigation plans
  • Review of product usage to identify potential opportunities for better product adoption
  • Provide information to help develop account plan and growth strategy

Qualifications

  • Bachelor's degree with a minimum of 5 years work experience in customer management, preferable in a healthcare environment.
  • Knowledge of the healthcare industry – revenue cycle management knowledge required.
  • Work autonomously, independently and as part of a team for collaboration
  • Written and verbal communication skills, ability to synthesize complex issues and communicate into simple messages
  • Experience interfacing with both internal team members and external clients, as part of a solutions based team
  • Computer knowledge including MS Office (Outlook, Word, Excel, Power Point)

Preferred Skills

  • Knowledge of nThrive products or products and services of competitors preferred

About nThrive

nThrive is the leader in providing end-to-end revenue cycle services, technology and education solutions. Previously known as MedAssets, Precyse, Equation and Adreima, each formerly a leader in its own right, we’ve combined our talents and capabilities into a single enterprise. At nThrive, we are people who are passionate about empowering health care for every one in every community. We work together to transform financial and operational performance, enabling health care organizations to thrive.
 
nThrive is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

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