Accounts Receivable Team Lead

Job ID
2017-21117
Employment Type
full-time
Raleigh
Hours Per Week
0.00
NC

Overview

Reporting to an Associate Director or Manager, the Team Lead diligently performs all assigned duties while in pursuit of superior customer service, engaging clients to verify satisfaction and collaborating immediately with direct report in any situations where potential breach of contract or level of service issues arise   This individual must demonstrate a commitment to the organization’s strategic plans, short and long term goals and mission, vision and values by representing the company in a caring and professional manner.

Responsibilities

  • Serves  as the primary client interface on day-to-day issues as assigned by AD or Manager
  • Participates as directed in activities of new client start-up and provides staffing support and training
  • As indicated, participates in client and JOC meetings and follows up on action items
  • Consistently pursues customer satisfaction and immediately reports any potential client concerns to AD or Manager
  • As directed, assists in the completion of client reports and where appropriate, delivers and presents reports to clients.
  • Through mentoring, effectively utilizes the principals of managing by values and not rules with responsibility of the activities of up to 10 FTE.
  • Is being mentored in the establishment of team and personal goals diligently taking steps required to help team members  succeed
  • As directed, participates in QA process periodic operations review.  Results and corrective actions are coordinated with direct report and aspects of task may be delegated
  • Being mentored in the creation and maintenance of policies and procedures based on specific work sites work flow and processes
  • As required, handles day to day time keeping activities and reports related issues/corrective actions via council from HR and direct report
  • Monitors team member adherence to Compliance policies, reports any potential violations, and participates in corrective action
  • Monitors the need for team member addition training as required to perform their job and coordinates additional training needs with direct report
  • In mentoring and participates/observes administration of hiring, counseling, disciplinary actions, or terminations after coordination with the Director/Associate Director and HR
  • Participates and brings agenda items to monthly team meetings
  • Participates in providing team member performance data in preparation of annual reviews

Qualifications

  • Knowledge and skills typically acquired through completion of a four year degree
  • Requires a minimum  of five years of related job experience
  • Experience in the health care field or with a health care services related business
  • Working knowledge of computer programs and technical applications
  • Excellent verbal and written communication skills are essential
  • Strong organizational and coordination abilities are required

About nThrive

nThrive is the leader in providing end-to-end revenue cycle services, technology and education solutions. Previously known as MedAssets, Precyse, Equation and Adreima, each formerly a leader in its own right, we’ve combined our talents and capabilities into a single enterprise. At nThrive, we are people who are passionate about empowering health care for every one in every community. We work together to transform financial and operational performance, enabling health care organizations to thrive.
 
nThrive is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

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