Under the general supervision of the Patient Access Pre Registration Manager. Customer service oriented associate that will coordinate with patients, ancillary departments and physicians to schedule patient’s for outpatient exams. The Registrar II will also pre register patients for services rendered (inclusive of scheduled exams, surgical accounts and Clinical Lab draws.)
Interviews patient or patient’s representative via telephone to obtain demographic and financial information to initiate a patient financial and medical record without creating a duplicate medical record number (multiple numbers for same patient). Department has set expectations for quality of work and productivity. Maintains a good rapport and is sensitive to the needs of others personalizing the registration process to provide a friendlier patient encounter. Insures patient confidentiality according to the privacy act. Medical necessity and other misc duties within the scope of Patient Access. Able to meet department staffing needs which may include weekends and holidays.
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