• Patient Access Manager

    Job ID
    Employment Type
    Hours Per Week
  • Overview

    Reporting to a Director, the Manager is responsible for one or more client teams made up of Team Leads and Team Members.   The Manager is responsible for the needs of clients and maintaining overall operational effectiveness while being cognizant of the profit and loss results.  The Manager oversees that all team members achieve a strong, positive and collaborative culture in respect to assigned clients.  This individual must demonstrate a commitment to the organization’s strategic plans, short and long term goals and mission, vision and values by representing the company in a caring and professional manner.


    • Serves  as the primary interface on day-to-day issues for one major or multiple clients with up to a million dollars in revenues and/or multiple service lines
    • Participates  in the activities of new client start-up and provides staffing support and training
    • As directed, initiates and participates in client meetings and follows up on action items
    • Ensures customer satisfaction and reports possible breaches of contract
    • Assists in completing, delivering and presenting monthly client reports and addresses client feedback to Director or Senior Director.


    • Leads  by the principals of nThrive, the activities of up to 20 team members and may include a Team Lead
    • Establishes team goals with direction of direct report and assists team members in setting and reaching personal goals while diligently taking steps required to help them succeed
    • Primary administrator of established QA processes and monthly review.  Results and corrective actions are coordinated with direct report and aspects of task may be delegated
    • Assists in the creation and maintenance of policies and procedures and monitors for adherence to guidelines
    • Primary administrator of team member timekeeping practices and related issues/corrective actions via council from HR and direct report
    • Monitors team member adherence to Compliance policies, reports any potential violations, and participates in corrective action
    • Provides subject matter expertise to ensure that team members receive the appropriate training and materials required to perform their job and participate in training as required
    • In mentoring to administrate, or administrates hiring, counseling, disciplinary actions, or terminations after coordination with the Director/Senior Director and HR
    • Schedules, leads and participates in monthly team meetings
    • Administrates or participated in administrating the team member annual review process and consults with direct report to determine appropriate associated increases

    About nThrive

    Be Inspired. Ignite Change. Transform Health Care. 

    From Patient-to-PaymentSM, nThrive provides all the technology, advisory expertise, services, analytics and education programs health care organizations need to thrive in the communities they serve. Our colleagues share a united passion to help health care organizations strengthen their financial position, which translates to accessible, quality care for all. This passion fuels our drive to innovate and participate in community outreach through the nThrive CARES program. Our colleagues are encouraged to think differently and empowered to make a lasting impact that ensures our health care providers, and our world, are healthy and productive.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.