• GM, Client Revenue Cycle

    Job ID
    Employment Type
    El Segundo
    Hours Per Week
  • Overview

    The GM, Client Revenue Cycle is responsible for the success of small P2P engagements.  This role will focus on achieving four fundamental objectives of developing the office into a world class business office outsourcing center, including: Creating the infrastructure and management team necessary to drive results and scalability, meeting revenue and margin goals, by Project and in aggregate; Working with RCS ARS leadership to identify opportunities to improve efficiency and delivery, ensuring client satisfaction, including owning communication regarding project initiation, results and impact to senior level client executives; Leads and develops a world-class outsourcing office through strategic hires, mentorship; and Establishing a culture of accountability, teamwork and success.


    • Builds a world-class outsourcing office through strategic hires, mentorship, and establishing a culture of accountability.
    • Promotes a service-oriented culture and assures client satisfaction with the quality of the AR services performed and feedback provided.
    • Meets regularly with all clients to review project results, identify improvement opportunities and communicate financial impact.
    • Assures satisfaction among customer groups with the quality and amount of support provided by monitoring and responding appropriately to outcomes and feedback.
    • Responsible for reporting any detected trends in payments or denials, as well as procedural problems, to the client.
    • Makes recommendations regarding the correction of these trends and/or problems.
    • Manages and balances future business opportunities with required resources to maintain excellent service delivery.
    • Continually seeks ways and means for improving the delivery and support of AR services performed .
    • Establishes and tracks key metrics for project success such as: imports, bills, touches, untouched accounts, productivity, quality, collections, etc.
    • Establish productivity monitoring for billing and collection follow-up staff to maximize resources and results.
    • Set processes and tools in place to consistently achieve monthly cash and margin goals.
    • Maintain a current working knowledge of all patient financial and healthcare related issues and regulations.


    • BA/BS in business or related concentration.
    • 6 years’ experience in the healthcare industry including 3 years’ experience leading a small Accounts Receivable team.
    • Hands-on experience and oversight for the billing, follow-up, cash application, and customer service areas, including the ability to represent the revenue cycle at all levels of the organization.
    • Experience in client facing at C Suite level.
    • Solid understanding of the revenue cycle industry.
    • Thorough knowledge of AR services drivers in a healthcare system / IDN setting.
    • Execution-oriented and able to thrive within a fast paced environment.
    • Excellent written and verbal communication skills.
    • Strong financial acumen; ability to develop budgets, forecast revenue, develop early warning signs and adapt the organization to achieve financial targets.
    • Superior analytic and problem solving skills.
    • Solid knowledge of all MS Office Products.
    • Demonstrated leadership and organizational skills with the ability to facilitate and influence decisions by motivating others to achieve excellence in both the quality of work and their approach to team work.

    Preferred Skills


    • Graduate degree, preferred

    About nThrive

    Be Inspired. Ignite Change. Transform Health Care. 

    From Patient-to-PaymentSM, nThrive provides all the technology, advisory expertise, services, analytics and education programs health care organizations need to thrive in the communities they serve. Our colleagues share a united passion to help health care organizations strengthen their financial position, which translates to accessible, quality care for all. This passion fuels our drive to innovate and participate in community outreach through the nThrive CARES program. Our colleagues are encouraged to think differently and empowered to make a lasting impact that ensures our health care providers, and our world, are healthy and productive.


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