• Medical Records Technician II

    Job ID
    Employment Type
    Hours Per Week
  • Overview

    Under direct supervision, the HIM Technician II performs various clerical HIM functions. These responsibilities include, but are not limited to all Tech I responsibilities in addition to advanced / comprehensive prep/scan, basic analysis, assisting with transcription processing, basic release of information (ROI), filing, data entry, answering phone calls, and assisting visitors and physicians. A minimum of 95% accuracy is expected for all tasks.


    • Masters all job accountabilities outlined in Tech I.
    • Compiles, verifies, types, and files medical records.
    • Reviews medical records for completeness, and prepares records for scanning into system.
    • Coordinates analysis of records.
    • Indexes all scanned records. Reviews scanned documents for accuracy, legibility, and appropriate identification.
    • Responsible for the integrity and quality of the documents that are scanned into the document management system, tracking of unidentified documents, re-scanning documents, assigning document types to unknown documents.
    • Ensures that all discharged records are received from the units for document imaging.
    • Performs follow up of missing documents and verification that all charts have been received and scanned.
    • Maintains log of activities.
    • Continuously meets all turnaround times as requested.
    • Meets or exceeds productivity standards.
    • Performs simple machine cleaning.
    • Responsible for document imaging equipment maintenance prior to shift/use and maintains equipment cleaning log as required.
    • Generates help desk ticket when needed.
    • Assists visitors and physicians, and answers phone as needed.
    • Assists with the transcription processing function as needed.
    • Serves as an information resource by responding to requests for general and medical information received via phone, e-mail, fax, or in person.
    • Operates computer to enter and retrieve data.
    • Prepares and distributes all requested reports.
    • Coordinates completion and filing of certificates of live birth, death, paternity agreements, and other associated documentation in accordance with state public health rules and regulations.
    • Enters Release of Information (ROI) requests, ensuring all basic ROI requests are processed accurately, timely and consistently in the PHI Tracking System.
    • Completes “STAT” chart requests within required time frames.
    • Accepts subpoenas after verifying validity.
    • Responsible for accurately scanning authorizations, subpoenas, request into the system.
    • Updates the HIM chart tracking system as needed.
    • Ensures all documentation is accurate and in the appropriate format to meet Joint Commission accreditation or DNV standards.
    • Reviews the integrity of the Master Patient Index (MPI) to provide an accurate database, ensure each patient and number is uniquely and correctly identified.
    • Combines patient records that are duplicated; pull and combine chart to merge the physical record.
    • Handles all incoming calls regarding registration issues due to duplicate or incorrect number assignment.
    • Monitors and reports quality and quantity of work performed.
    • Responsible for cross training peers.


    • High school graduate or GED required.
    • Minimum one year of previous HIM or equivalent experience or education required with demonstrated successful completion of job accountabilities of Tech 1 for six months.
    • Experience with hospital HIM computer systems a plus.
    • Minimum one year of previous office clerical or administrative experience preferred.
    • Knowledge of medical terminology a plus.
    • Strong computer knowledge including MS Office (Outlook, Word).
    • RHIT/RHIA Certification is a plus.

    About nThrive

    Be Inspired. Ignite Change. Transform Health Care. 

    From Patient-to-PaymentSM, nThrive provides all the technology, advisory expertise, services, analytics and education programs health care organizations need to thrive in the communities they serve. Our colleagues share a united passion to help health care organizations strengthen their financial position, which translates to accessible, quality care for all. This passion fuels our drive to innovate and participate in community outreach through the nThrive CARES program. Our colleagues are encouraged to think differently and empowered to make a lasting impact that ensures our health care providers, and our world, are healthy and productive.


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