• Director, Client Success

    Job ID
    Employment Type
    Hours Per Week
  • Overview

    The Client Success Director is responsible for managing customer accounts products and supports all aspects of client activity within assigned accounts.  This role will ensure these client accounts are meeting and exceeding revenue targets, ensuring renewals and identification of other opportunities, promoting client satisfaction and driving down A/R.  The Client Success Manager will work with other leadership team members from Client Success, Sales, Support, Implementation, Product Management, Development and Marketing, as appropriate.


    • Responsible for creating an account plan and client growth strategy in collaboration with Sales Executive
    • Accept responsibility/accountability for responding to all assigned client issues and tasks.  Takes full responsibility for the account in client satisfaction, communication, and when needed, escalation
    • Assures satisfaction among customer groups with the quality and amount of support provided by monitoring and responding appropriately to outcomes and feedback.
    • Manage all renewals and accurate listing of contract expiration dates.
    • Protection of existing revenue and monthly analysis of revenue variances
    • Review invoices as appropriate and monitor AR balance to ensure >90 balances are low
    • Conduct quarterly business reviews
    • Internally document at risk mitigation plans
    • Review of product usage to identify potential opportunities for better product adoption
    • Provide information to help develop account plan and growth strategy


    • Bachelor's degree with 5+ years work experience in customer management, preferable in a healthcare environment.
    • Knowledge of the healthcare industry – revenue cycle management knowledge required.
    • Work autonomously, independently and as part of a team for collaboration
    • Written and verbal communication skills, ability to synthesize complex issues and communicate into simple messages
    • Experience interfacing with both internal team members and external clients, as part of a solutions based team
    • Computer knowledge including MS Office (Outlook, Word, Excel, Power Point)

    Preferred Skills

    • Knowledge of nThrive products or products and services of competitors preferred

    About nThrive

     Be Inspired. Ignite Change. Transform Health Care. 

    From Patient-to-PaymentSM, nThrive provides all the technology, advisory expertise, services, analytics and education programs health care organizations need to thrive in the communities they serve. Our colleagues share a united passion to help health care organizations strengthen their financial position, which translates to accessible, quality care for all. This passion fuels our drive to innovate and participate in community outreach through the nThrive CARES program. Our colleagues are encouraged to think differently and empowered to make a lasting impact that ensures our health care providers, and our world, are healthy and productive.


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