• Patient Access Director

    Job ID
    Employment Type
    Hours Per Week
    Onsite Work Schedule Details
    M-F 8:00am-5:00pm
    3200 N. Central Ave
  • Overview

    Reporting to the Senior Director of Patient Access, the Director’s primary accountability is to ensure that client-centered service is paramount and stellar profit and loss results are achieved for assigned clients within a strong, positive, collaborative culture. Leading all functions within assign area of  operations which provide service to assigned clients, with direct reports including Managers, Team Leaders and/or Team Members, this person ensures efficiency and efficacy of processes and resource use within assigned scope. The Director works with other Leadership Team members to achieve operational and financial performance and to implement strategic initiatives associated with long and short term goals.

    Patient Access provides services to clients across the spectrum of the Revenue Cycle. The Senior Director is responsible for ensuring optimal outcomes for the patients and clients in all front end services, including, but not limited to insurance verification, point of service cash collection, Medicaid and/or Charity Care Eligibility.


    • Provides overall direction and support to multiple clients, product lines or clients with  2 to 5 million dollar plus revenues and/or product lines
    • Absolute responsibility for ensuring superior customer satisfaction and ensuring compliance with the terms of the contract
    • Ultimate responsibility to ensure all client reporting is complete, accurate, appropriate and delivered and presented on time
    • Ultimately responsible for creating a positive, effective and caring work environment by utilizing the principals of managing by values, not rules, in addition to guiding and directing Leadership in the same principals
    • Creates a positive work environment that fosters growth for leaders and team members and encourages engagement
    • Responsible for multiple teams with a wide range of responsibility within the revenue cycle
    • Responsible for establishing annual Team goals as well as ensuring all reasonable steps are taken to accomplish success
    • Overall responsibility for seeing that team member quality and productivity standards are met via established QA periodic operational review
    • Ensures that internal and external policies, procedures and processes are available, current and represent compliance with best practices
    • Participates in the development of service training and continuing education opportunities for team members
    • In conjunction with HR, makes decisions related to corrective actions, hiring and termination 

    Plans and Aligns:  


    • Designs staffing plans and schedules that meet client needs and best utilizes resources while staying within budget and maintaining established contribution margins
    • Ultimate responsibility for the profit and loss of all assigned clients as well as execution of department budgets
    • Prepares monthly budget variance reviews (MDS reports)
    • Monitors and ensures consistent execution of departmental processes and procedures and identifies and corrects any anomalies
    • As needed, reviews and re-engineers operational processes in such a way that most efficiently utilizes resources, exploits all available technology, meets client expectations and minimizes expenses
    • Constantly seeks the development of technological or process advancements that could facilitate improving work flow and results
    • Working with the VP of Operations, ensures that all options are considered and drives the rapid deployment of operational advancement
    • Participates in any training opportunities offered to facilitate self-development and potential for advancement
    • Serves as a key driver of company culture and attitudes while leading by example, fostering team member engagement and providing clear vision to the team



    • Bachelor’s Degree or equivalent degree and at least 5 years job related experience or a minimum of 10 years of job related experience
    • Requires a broad knowledge of health care financial revenue cycle
    • Proficiency with Microsoft Office products (Outlook, Word, Excel and PowerPoint)
    • Excellent verbal and written communication skills are essential
    • Strong organizational and coordination abilities are required
    • Requires strong leadership/people management skills

    Preferred Skills

    • Experience in the health care field or with a health care services related business strongly preferred

    About nThrive

    Be Inspired. Ignite Change. Transform Health Care. 

    From Patient-to-PaymentSM, nThrive provides all the technology, advisory expertise, services, analytics and education programs health care organizations need to thrive in the communities they serve. Our colleagues share a united passion to help health care organizations strengthen their financial position, which translates to accessible, quality care for all. This passion fuels our drive to innovate and participate in community outreach through the nThrive CARES program. Our colleagues are encouraged to think differently and empowered to make a lasting impact that ensures our health care providers, and our world, are healthy and productive.


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