• Manager, Patient Access Financial Services

    Job ID
    Employment Type
    Hours Per Week
    Onsite Work Schedule Details
    M-F 8 to 4:30pm
    527 West South Street
  • Overview

    This position reports to the Director of Patient Access and will be responsible to supervise the daily activities of all Financial Counselors (FC) and Eligibility Specialists (ES) in concert with the stated Mission and objectives of the areas assigned.


    • Includes leading by values and visibility to accomplish goals, ensure quality, and develop policy and procedures while mentoring colleagues to achieve success in their areas of responsibility.
    • Leads with a strong working knowledge of all major processes within Patient Access and how they interface with other departments and physicians. Performs all job-related tasks and functions with a high level of skill and understanding for those areas assigned. Also understands the impact of registration accuracy on patient billing and collection.
    • Leads to ensure appropriate self pay guidelines are being met and staff is utilizing all programs offered.
    • Primary administrator of established QA processes and monthly review. Results and corrective actions are coordinated with direct report and aspects of task may be delegated.
    • Lead the Medication Assistance Program and staff.
    • Oversee the SHIP program and staff.
    • Oversee and maintain updated certification through the Certified Application Counselor Program.
    • Ensures appropriate work list assignment strategies are made for the team . Manages the team’s ability to maximize collection dollars from patients and achieve Medicaid or financial assistance status for self-pay patients.
    • Ensures compliance to all federal and state regulations as it relates to conducting financial discussions with patients and collecting information for all applicable programs.
    • Coordinates with clinical leaders to ensure effective referral of patients to department.
    • Develops, directs and facilitates ongoing programs for colleague development, training and retention when needed for new and existing colleagues. Provides feedback to colleagues and takes corrective action as deemed appropriate to manage colleagues who do not meet expectations or compliance requirements.
    • Prepares performance evaluations as required, incorporating quality, productivity and customer service measurements. Responsible to interact with colleagues on issues involving coaching, counseling and progressive discipline procedures.
    • Will be involved in the interview process along with the Department Director and make recommendations to the Director on hiring. Responsible for training colleagues, ensuring highest level of skills, knowledge and performance are achieved and maintained.
    • Responsible for staff scheduling and monitoring of staffing levels to ensure efficient customer service and appropriate utilization.
    • Assists the Department Director with budget preparation, strategic planning and expense control in areas assigned. Assists with department policy and procedure revision/development. 
    • Sets example/standard for outstanding customer satisfaction by responding to customer request and complaints in a proactive timely manner in concert with CHS’s Values. Displays positive intra-inter-departmental communication skills.
    • Provides reports to Director as requested in a timely, accurate manner. Manages the   identified KPI’s and Service Line Agreement (SLA’s) established by leadership.
    • Conducts bi-monthly staff meetings.
    • Participates in any training opportunities offered to facilitate self-development and potential for advancement
    • Serves as a key driver of company culture and attitudes while leading by example, fostering colleague engagement and providing clear vision to the team
    • This position adheres to and is responsible for the safety standards of nThrive including the completion of the mandatory organizational safety standards on an annual basis.
    • This position actively maintains confidentiality for our patients and their families as outlined in the CHS Patient Confidentiality Policy and shows the same level of respect for every all colleagues.
    • This position performs other duties as assigned.


    • High School diploma or equivalent – required
    • Experience and knowledge of Medicaid, Disability, Financial Assistance or other related experience in the health care field or with a health care services related business
    • Minimum 3 years of supervisory experience (directing people in the performance of their work) – required
    • Proven managerial skills, extensive knowledge of reimbursement methodologies – required
    • Medical terminology and insurance familiarity – required
    • Computer literacy – required
    • Advanced skills in Excel

    Preferred Skills

     Completion of college courses, preferred 

    Five years supervisory experience, preferred

    About nThrive

    Be Inspired. Ignite Change. Transform Health Care. 

    From Patient-to-PaymentSM, nThrive provides all the technology, advisory expertise, services, analytics and education programs health care organizations need to thrive in the communities they serve. Our colleagues share a united passion to help health care organizations strengthen their financial position, which translates to accessible, quality care for all. This passion fuels our drive to innovate and participate in community outreach through the nThrive CARES program. Our colleagues are encouraged to think differently and empowered to make a lasting impact that ensures our health care providers, and our world, are healthy and productive.


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