• Director, Patient Access

    Job ID
    Employment Type
    Hours Per Week
    Onsite Work Schedule Details
    M-F 8am-5pm
    400 Broadacres Drive
  • Overview

    Reporting to the Leader of Service Delivery – Front, the Director’s primary accountability is to ensure overall performance, including profit and loss results for assigned Patient Access clients within a strong, positive, collaborative culture.  Leading all functions and operations which provide service to assigned clients, with direct reports including Managers, Supervisors and/or Colleagues, this person ensures efficiency and efficacy of processes and resource use within assigned scope.  The Director works with other Leadership Team members to implement the strategic plan and associated long and short term goals. 


    Patient Access provides services to clients across the spectrum of the Revenue Cycle.  The Director is responsible for ensuring optimal outcomes for the patients and clients in all front end services, including, but not limited to insurance verification, point of service cash collection, Medicaid and/or Charity Care Eligibility.


    • Lead a team of client-facing roles, provides overall direction and support to multiple clients within a region.
    • Absolute responsibility for ensuring superior customer satisfaction and ensuring compliance with the terms of the contract
    • Assists sales team with deal reviews and/or potential new opportunities, which could include pricing, strategy, technology, reporting, etc.
    • Participates in determining strategic direction of the front line service
    • Ultimate responsibility to ensure all client reporting is complete, accurate, appropriate and delivered and presented on time
    • Lead and/or participate in monthly and quarterly client reviews
    • Ultimately responsible for creating a positive, effective and caring work environment through our core values 
    • Creates a positive work environment that fosters growth for leaders and team members, aligns with our culture and encourages engagement
    • Responsible for establishing annual Department goals as well as ensuring all reasonable steps are taken to accomplish success
    • Overall responsibility for seeing that team member quality and productivity standards are met via established QA periodic operational review
    • Ensures that internal and external policies, procedures and processes are available, current and represent compliance with best practices
    • Participates in the development of service training and continuing education opportunities for team members
    • In conjunction with HR, makes decisions related to corrective actions, hiring and termination
    • Designs staffing plans and schedules that meet client needs and best utilizes resources while staying within budget and maintaining established contribution margins
    • Prepares monthly budget variance reviews (MDS reports)
    • Monitors and ensures consistent execution of departmental processes and procedures and identifies and corrects any anomalies
    • As needed, reviews and re-engineers operational processes in such a way that most efficiently utilizes resources, exploits all available technology, meets client expectations and minimizes expenses
    • Constantly seeks the development of technological or process advancements that could facilitate improving work flow and results


    • Bachelor’s Degree or equivalent, relevant work experience
    • 5 years of experience leading a Patient Access organization
    • 10 years of job related experience in healthcare revenue cycle
    • Previous experience successfully implementing technological or process advancements across an organization
    • Demonstrated ability to lead regional team members to meet organization goals and objectives
    • Previous experience managing and defining budget forecasts, P&L and staffing analysis
    • Demonstrated project management experience
    • Previous experience leading large-volume call centers, preferred
    • Ability to communicate across all levels of both internal and external organizations (verbal and written)
    • Requires strong cross-functional leadership and influencing skills
    • Proficiency with Microsoft Office products (Outlook, Word, Excel and PowerPoint)
    • Moderate travel required.

    About nThrive

    Be Inspired. Ignite Change. Transform Health Care. 

    From Patient-to-PaymentSM, nThrive provides all the technology, advisory expertise, services, analytics and education programs health care organizations need to thrive in the communities they serve. Our colleagues share a united passion to help health care organizations strengthen their financial position, which translates to accessible, quality care for all. This passion fuels our drive to innovate and participate in community outreach through the nThrive CARES program. Our colleagues are encouraged to think differently and empowered to make a lasting impact that ensures our health care providers, and our world, are healthy and productive.


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