• Patient Responsibility Accounts Receivable Representative II

    Job ID
    2018-22988
    Employment Type
    full-time
    Hours Per Week
    40
    Onsite Work Schedule Details
    M-F 10:30-7:00PM
    Address
    3200 Spring Forest Road
    City
    Raleigh
    State
    NC
  • Overview

     Be a key player in the Revenue Cycle process at nThrive! nThrive values and recognizes your extraordinary skills and offers its colleagues opportunities for growth. As a Healthcare business office representative, you will provide administrative, clerical, and remarkable customer service support to our customers while resolving their accounts.

    Responsibilities

    • Through both inbound and outbound calls leveraging an auto-dialer, negotiate payment plans with customers by reviewing account history both through the nThrive database and, if additional information is required, the client’s portal as well as payment portals to review prior payments.
    • Meet or exceed performance objectives including account resolution goals and quality assurance.
    • Maintain a 96% quality score through superior customer service and accurate documentation of customer encounters.
    • Execute appropriate procedures for follow-up on third party approvals, billing, and collection of overdue accounts

    Qualifications

    • Associates Degree or equivalent experience required.  Bachelor’s degree preferred.
    • Minimum of 3-5 years in any of the following within the last two years:
      • Experience working in a role within a fast-paced environment with high volume of either calls or in person requests.
      • Experience working in the patient financial office or patient access/registration of a hospital or clinic.
      • Experience working in customer facing financial services role.
    • Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
    • Experience with customer interactions that require live, accurate documentation of the encounter.
    • Demonstrated ability to meet performance objectives.
    • Demonstrated ability to navigate Internet Explorer and Microsoft Office.
    • Demonstrated experience communicating effectively with a customer and simplifying complex information.

    Preferred Skills

    • Bilingual
    • Prior Leadership Experience
    • Experience with performance metrics and goals.
    • Experience with dual monitoring systems.
    • Experience with utilizing a dialer system.
    • Experience in a performance based commission structure.

    About nThrive

    Be Inspired. Ignite Change. Transform Health Care. 

    From Patient-to-PaymentSM, nThrive provides all the technology, advisory expertise, services, analytics and education programs health care organizations need to thrive in the communities they serve. Our colleagues share a united passion to help health care organizations strengthen their financial position, which translates to accessible, quality care for all. This passion fuels our drive to innovate and participate in community outreach through the nThrive CARES program. Our colleagues are encouraged to think differently and empowered to make a lasting impact that ensures our health care providers, and our world, are healthy and productive.

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