• Supervisor, Financial Clearance

    Job ID
    Employment Type
    Hours Per Week
    Onsite Work Schedule Details
    8am to 4:30pm
    527 W. South Street
  • Overview

    The Financial Clearance Supervisor oversees the daily activities of all Financial Clearance Center (FCC) colleagues. This role also provides colleague training and ensures quality assurance for FCC related activities performed by other departments throughout the organization.


    • Leads the FCC team to financially clear patients in a patient friendly and timely manner, ensuring integrity and quality of information used to create accounts for claim submission.
    • Oversees denial management and follow through.
    • Leads with a strong working knowledge of all major processes within Patient Access and how they interface with other departments and physicians.
    • Ensures appropriate work list assignment strategies are made for FCC Colleagues.
    • Manages the team’s ability to maximize collection dollars from patients and achieve Medicaid or financial assistance status for self-pay patients in policies.
    • Ensures compliance with all federal and state regulations as it relates to conducting financial discussions with patients and collecting information for Medicaid and Charity care.
    • Maintains ongoing quality, productivity and efficiency levels with a continued focus on developing and strengthening specific functional areas of the revenue cycle.
    • Hires, evaluates and trains/coaches colleagues, ensuring the highest level of skills, knowledge and performance and monitors staffing levels to ensure appropriate utilization.
    • Assists the department Director with budget preparation, strategic planning and expense control in areas assigned. 
    • Assists with department policy and procedure revision/development.  
    • This position adheres to and is responsible for the safety standards of nThrive including the completion of the mandatory organizational safety standards on an annual basis.


    • High school diploma or GED.
    • At least two years of experience in a role that interfaces with commercial or government insurance payers to verify medical coverage or to perform billing, collections or follow up activities on covered charges for patients.
    • At least two years of experience in a supervisory role with direct reports.
    • Demonstrated ability to build high performing teams and achieve departmental and individual performance objectives.
    • Knowledgeable about medical terminology and reimbursement methodologies.
    • Understands the impact of patient registration accuracy on billing and collections.
    • Demonstrated ability to navigate Internet Explorer and Microsoft Office.
    • Demonstrated experience communicating effectively with a customer and simplifying complex information.
    • Experience working with customer support including issue resolution management.

    Preferred Skills

    • Completion of college courses.
    • 5+ years of supervisory experience.
    • Financial clearance center experience.
    • Ability to gain support for process changes with other department leadership.

    About nThrive

     Be Inspired. Ignite Change. Transform Health Care. 

    From Patient-to-PaymentSM, nThrive provides all the technology, advisory expertise, services, analytics and education programs health care organizations need to thrive in the communities they serve. Our colleagues share a united passion to help health care organizations strengthen their financial position, which translates to accessible, quality care for all. This passion fuels our drive to innovate and participate in community outreach through the nThrive CARES program. Our colleagues are encouraged to think differently and empowered to make a lasting impact that ensures our health care providers, and our world, are healthy and productive.


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