• Project Manager

    Job ID
    2018-23462
    Employment Type
    full-time
    Hours Per Week
    40
    Onsite Work Schedule Details
    Typically normal business hours. Remote working options available.
  • Overview

    The Project Manager is responsible and accountable for the successful management of all aspects of the implementations assigned.  This role supports high-volume, fast-paced implementation activities.  Key focus will be providing high quality implementation with exceptional customer satisfaction through expectation management, proactive communication, and close management of issues/risks.   The individual will lead a cross-functional team including data acquisition consultants, product implementation consultants, technical data analysts, and product trainers.

    Responsibilities

    • Manage 6-8 external customer implementations, ensuring project deliverables included in the engagement contract are completed timely with customer satisfaction;
    • Achieve revenue targets by accurately forecasting project go-live dates and meeting forecasted completion dates;
    • Proactively set and manage expectations with internal and external stakeholders regarding project scope, deliverables, timelines, status reporting, and issues & risks;
    • Establish, socialize, manage, and maintain the project plan with internal and external stakeholders utilizing MS Project;
    • Collaborate with various teams to ensure quality deliverables are completed timely;
    • Accountable for issue and risk identification and facilitation of appropriate resources necessary to resolve issues timely;
    • Manage the acquisition of required data;
    • Provide weekly status reporting to customers, management team, and internal staff;
    • Facilitate smooth transitions from Sales to Implementation and from Implementation to Client Support;
    • Actively participate in the development, implementation, and execution of internal processes and procedures, including usage of segment-wide standard implementation tools and templates;
    • Remain knowledgeable of changes in information technology, healthcare, and revenue cycle management; and
    • Other responsibilities as assigned.
    • Supports nThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to nThrive’s business practices. This includes: becoming familiar with nThrive’s Code of Ethics, attending training as required, notifying management or nThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.

    Qualifications

    • Minimum of two (2) years of experience directly related to the duties and responsibilities specified; Bachelor’s degree or equivalent years of experience required;
    • Excellent written and verbal communication skills, including ability to effectively present information to top management, key executives, and/or boards of directors; and other client facing roles
    • Strong organization, analytical, and problem-solving skills, as well as detail-oriented;
    • Able to prioritize workload and work effectively with minimal supervision; demonstrated ability to work concurrently on multiple projects in a matrix setting
    • Demonstrated ability to work in a team environment that requires quick turnaround and quality output; and
    • Is highly skilled in the use of personal computers and related software applications, including but not limited to intermediate knowledge of the following Microsoft products: Excel, PowerPoint, Project, and Outlook.
    • Travel up to 20%.

    Preferred Skills

    • Prior experience with project management and coordination required; PMP certification or PMP studies 
    • Previous experience in hospital revenue cycle operations, consulting, or general finance 
    • Prior experience managing software implementations, preferably healthcare and/or financial packages 
    • Prior experience with direct client / external facing engagements 

    About nThrive

    Be Inspired. Ignite Change. Transform Health Care. 

    From Patient-to-PaymentSM, nThrive provides all the technology, advisory expertise, services, analytics and education programs health care organizations need to thrive in the communities they serve. Our colleagues share a united passion to help health care organizations strengthen their financial position, which translates to accessible, quality care for all. This passion fuels our drive to innovate and participate in community outreach through the nThrive CARES program. Our colleagues are encouraged to think differently and empowered to make a lasting impact that ensures our health care providers, and our world, are healthy and productive.

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