• Marketing Automation Manager

    Job ID
    Employment Type
    Hours Per Week
    Onsite Work Schedule Details
    M-F 8A-5P
    200 North Point Center
  • Overview

    This role will be part of the Field Marketing Team reporting directly to the Senior Director of Field Marketing & Marketing Communications. The Marketing Automation Manager will collaborate with marketing groups to create, manage, & optimize campaigns/programs, support the nThrive brand and corporate needs.


    • Manage automation workflows in Pardot with Salesforce
    • Manage incoming campaign requests
    • Use best practices to generate marketing automation to keep database clean
    • Help analyze current automation settings in Pardot to optimize results for marketing channels
    • Test and optimize campaign elements prior and during launch for increased conversion rate
    • Work closely with marketers to deliver best performing digital content
    • Help automate and maintain marketing fields, data, and process within the marketing automation platform
    • Improve Marketing performance and track performance month to month, quarter to quarter, and year to year
    • Manage best practices for email marketing and Demand Generation that seamlessly integrate with company strategy across Marketing goals and objectives.
    • Manage the Build out and execution of programs and campaigns that include all relevant digital content and channels within Pardot
    • Manage the metrics and goals tracked to show reporting results for campaigns, channels, and best performing assets
    • Work and collaborate with CRM Administrator or key Market Intelligence stakeholders on data mining and list development
    • Work and collaborate daily with the client communications team to help implement best practices through email
    • Deliver and execute on emails for client communications through Pardot to support client success
    • Develop communication plans and training plans to empower colleagues to perform tasks in Pardot
    • Collaborate with broader marketing team to ensure consistency/accuracy of messages to customers and our nThrive brand, making recommendations and changes to ensure we are using best practices.
    • A/B test email campaigns, test solutions for automation, and test reporting prior to going live
    • Supports nThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to nThrive’s business practices. This includes: becoming familiar with nThrive’s Code of Ethics, attending training as required, notifying management or nThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations


    • Bachelor's Degree
    • 4+ years of tactical and strategic experience in Marketing Automation
    • Building multiple programs and campaigns in a Marketing Automation tool
    • Building detailed and complex reports and dashboards through Marketing Automation tool
    • Implementing training and communication plans for large groups
    • Creating content for emails
    • Managing high efficient teams
    • High-level proficiency in HTML and Microsoft Excel
    • A deep understanding and desire to learn new ways to improve execution and automation of marketing campaigns
    • Effectively work with team members from diverse disciplines
    • Exhibit confidence, flexibility, willingness to collaborate, willingness to make quick changes, and an open mind
    • Demonstrated ability to work in a team environment that requires quick turnaround and quality output.
    • Minimal travel


    Preferred Skills

    • BA/BS in Marketing, English, Journalism or related discipline
    • Pardot Certification and trailhead leader
    • Advanced skill and knowledge in creating programs via Pardot.
    • Experience in the healthcare industry encouraged
    • Salesforce/CRM knowledge highly encouraged
    • Ability to articulate, plan, and execute innovative and creative marketing ideas

    About nThrive

     Be Inspired. Ignite Change. Transform Health Care.

    From Patient-to-Payment, nThrive provides all the technology, advisory expertise, services, analytics and education programs health care organizations need to thrive in the communities they serve. Our colleagues share a united passion to help health care organizations strengthen their financial position, which translates to accessible, quality care for all. This passion fuels our drive to innovate and participate in community outreach through the nThrive CARES program. Our colleagues are encouraged to think differently and empowered to make a lasting impact that ensures our health care providers, and our world, are healthy and productive.


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