• Supervisor, Insurance Accounts Receivable

    Job ID
    Employment Type
    Hours Per Week
    Onsite Work Schedule Details
    M-F 8am -5pm
    100 Kimel Forest Drive
  • Overview

    The Supervisor, Insurance Accounts Receivable oversees the day to day supervision of a team of accounts receivable colleagues, manages individual performance and productivity, provides guidance and constructive feedback and supports training efforts.  



    • Oversees individual staff performance, including quality and provides training support and performance improvement plans as needed.   
    • Supervises productivity and ongoing improvement to key revenue cycle indicators including A/R aging, days outstanding, bad debt ratio and billing and appeal timeliness. 
    • Conducts routine account activity quality audits to ensure accounts are being worked appropriately.  
    • As a subject matter expert in billing and billing scrubbing technology, works with the training team to build best in class training plans.   
    • Acts as a technical expert with regard to financial class responsibility and answers questions raised by clients and team members. 
    • Prepares reports and logs as needed.  
    • Reports any detected trends in payments or denials and identifies procedural issues to make recommendations for improvement.  
    • Defines and provides the necessary support and leadership to achieve team and department goals.  
    • Functions as the liaison for senior project management in coordinating billing efforts and addressing billing and reimbursement matters.  
    • Provides assistance/resolution to external and internal client inquiries.  
    • Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact patient accounting.     
    • Supports nThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to nThrive’s business practices. This includes: becoming familiar with nThrive’s Code of Ethics, attending training as required, notifying management or nThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.    


    • High school diploma or GED.  
    • At least three years of experience in healthcare insurance accounts receivable follow up, working with or for a hospital/hospital system with more than 250 beds, working directly with government or commercial insurance payers.  
    • At least six months of experience coaching, mentoring, supporting or supervising other colleagues. 
    • Experience identifying billing errors and resubmitting claims as well as following up on payment errors, low reimbursement and denials.  
    • Experience reviewing EOB and UB-04 forms to conduct A/R activities.  
    • Knowledge of accounts receivable practices, medical business office procedures, coordination of benefit rules and denial overturns and third-party payer billing and reimbursement procedures and practices.   
    • At least three years of experience with accounts receivable software.  
    • Experience navigating payer sites for appeals/reconsiderations, benefits verification and online claims follow up.  
    • Ability to facilitate and influence decisions by motivating others to achieve excellence in both the quality of work and their approach to teamwork.  
    • Strong project management skills in managing short-term project related work.   
    • Proven knowledge and experience in governmental, legal and regulatory provisions related to collection activity.  
    • Demonstrated subject matter expertise in insurance company practices regarding reimbursement with the ability to translate knowledge into training, supporting performance excellence.  
    • Demonstrated ability to navigate Internet Explorer and Microsoft Office, including the ability to input and sort data in Microsoft Excel and use company email and calendar tools.  
    • Demonstrated success working both individually and in a team environment.  
    • Demonstrated experience communicating effectively with payers, understanding complex information and accurately documenting the encounter.  
    • Ability to work effectively with cross-functional teams to achieve goals.  
    • Demonstrated ability to meet performance objectives.  

    Preferred Skills

    • Experience with Epic, Meditech, Cerner, Invision, Paragon, Soarian, Collections Management or STAR.  
    • Experience with both hospital (facility) and physician (pro-fee) A/R. 

    About nThrive

    Be Inspired. Ignite Change. Transform Health Care. 

    From Patient-to-PaymentSM, nThrive provides all the technology, advisory expertise, services, analytics and education programs health care organizations need to thrive in the communities they serve. Our colleagues share a united passion to help health care organizations strengthen their financial position, which translates to accessible, quality care for all. This passion fuels our drive to innovate and participate in community outreach through the nThrive CARES program. Our colleagues are encouraged to think differently and empowered to make a lasting impact that ensures our health care providers, and our world, are healthy and productive.


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