• Pre Registration Operator I

    Job ID
    Employment Type
    Hours Per Week
    Onsite Work Schedule Details
    M-F 11am-5pm
    527 W. South Street
  • Overview

    The Pre-Registration Operator is responsible for the Pre-Registration and Ancillary departmental Avaya Phone system. 


    • Answers the Pre- Registration/Scheduling phone line, following script protocols, and transfers the call to the appropriate phone queue (i.e. Physical Therapy, Cardiology or Medical Imaging Queue).
    • Effectively uses AIDET during each phone call.
    • Operator attaches physicians orders to the call transfer (when available) from our scheduling Healthware Systems Order Data Base.
    • Meets productivity and quality expectations with timely, efficient handling of calls and excellent customer service.
    • Supports nThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to nThrive’s business practices. This includes: becoming familiar with nThrive’s Code of Ethics, attending training as required, notifying management or nThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations



    • High School Diploma or GED.
    • Ability to type 30+ WPM.
    • Ability to navigate Internet Explorer and Microsoft Office.
    • Self-motivated.
    • Strong organizational skills with the ability to multi-task and prioritize.
    • Physically able to remain seated for long periods of time.
    • Strong communication skills.
    • Ability to meet departmentla staffing needs, which may include Saturdays and holidays.

    Preferred Skills

    • Call center experience.
    • Medical terminology knowledge.
    • Registering or billing in a medical setting or insurance claims processing.
    • Scheduling experience.
    • Bilingual.

    About nThrive

    Be Inspired. Ignite Change. Transform Health Care.
    From Patient-to-Payment, nThrive provides all the technology, advisory expertise, services, analytics and education programs health care organizations need to thrive in the communities they serve. Our colleagues share a united passion to help health care organizations strengthen their financial position, which translates to accessible, quality care for all. This passion fuels our drive to innovate and participate in community outreach through the nThrive CARES program. Our colleagues are encouraged to think differently and empowered to make a lasting impact that ensures our health care providers, and our world, are healthy and productive.


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