• Patient Access Scheduler

    Job ID
    2018-24488
    Employment Type
    part-time
    Hours Per Week
    20
    Onsite Work Schedule Details
    Week 1- Tuesday/Wednesday 8am-3:30pm. Thursday 8am-4:30pm. Week 2-Tuesday/Thursday 8am-3:30pm, Saturday 8am-12pm
    Address
    527 W. South Street
    City
    Woodstock
    State
    IL
  • Overview

    The Scheduler works in a centralized call center coordinating with patients, ancillary departments and physicians to schedule and pre-register patients for outpatient exams, scheduled exams and clinic lab draws.

    Responsibilities

     

    • Interviews patient or representative by telephone to obtain demographic and financial information to initiate a patient financial and medical record.
    • Ensures completeness of scripts and confirms medical necessity.
    • Performs point of service collection and ensures proficiency in Paragon, Nextbar, HPF and Nextgen.
    • Exchanges information with physician offices, nursing homes, and other departments within the hospital to insure a complete and accurate registration record.
    • Ensures patient confidentiality according to the privacy act. Able to meet department staffing needs, which may include weekends and holidays.
    • Integrates the CHS Service Excellence Standards into each of the responsibilities of this job and daily communication with our customers and coworkers.
    • Adheres to and is responsible for the safety standards  including the completion of mandatory organizational safety standards on an annual basis.
    • Actively maintains confidentiality for our patients and their families as outlined in the Patient Confidentiality Policy and shows the same level of respect for every colleague in compliance with our code of conduct, mission, vision and values.
    • Maintains competency as appropriate and pursues ongoing learning through attendance at departmental and system in-service, workshops and conferences/seminars. Actively participates in organizational learning opportunities as appropriate.
    • Demonstrates efficiency in answering the phone utilizing AIDET and manages incoming calls professionally.
    • Ensures compliance with regulatory regulations: COBRA/ EMTALA, Medicare Secondary Payer screening, Advance Beneficiary Notification, Important Message, etc.
    • Provides patient education concerning Advance Medical Directives, Organ Donation, Patient Rights, regulatory requirements and financial policies whenever appropriate.  
    • Prepares oral/ written communications including periodic status reports.  Communicates through computer notations and maintains a variety of records and logs reflecting actions taken on individual accounts, correspondence, etc.
    • Supports nThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to nThrive’s business practices. This includes: becoming familiar with nThrive’s Code of Ethics, attending training as required, notifying management or nThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.

     

     

    Qualifications

    • High school diploma or GED.
    • At least one year of recent experience working in a hospital, physician office or healthcare call center handling patient medical information where knowledge of medical terminology is required in order to complete daily work or certification in medical billing or medical coding acquired within the last two years.
    • At least six months of experience in a customer service role, interacting directly with customers over the phone through either inbound or outbound calls.
    • Experience with customer interactions that require accessing a database to gather information to discuss with the customer and live, accurate documentation of the encounter.
    • Experience working in a role that requires prioritization of multiple critical priorities while ensuring quality and achievements of performance metrics.
    • Proven time management skills.
    • Demonstrated experience communicating effectively with a customer and simplifying complex information.
    • Ability to demonstrate knowledge of medical terminology.
    • Ability to handle sensitive information and maintain HIPAA compliance.
    • Demonstrated ability to navigate Internet Explorer and Microsoft Office.

    Preferred Skills

    • Some college courses.
    • Scheduling experience.
    • Ability to read physicians order or scripts to ensure appropriate care, instructions and directions are provided to the patients.
    • Experience registering or billing in a medical setting or insurance claims processing.
    • Medical terminology knowledge. 

    About nThrive

    Be Inspired. Ignite Change. Transform Health Care. 

    From Patient-to-PaymentSM, nThrive provides all the technology, advisory expertise, services, analytics and education programs health care organizations need to thrive in the communities they serve. Our colleagues share a united passion to help health care organizations strengthen their financial position, which translates to accessible, quality care for all. This passion fuels our drive to innovate and participate in community outreach through the nThrive CARES program. Our colleagues are encouraged to think differently and empowered to make a lasting impact that ensures our health care providers, and our world, are healthy and productive.

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