Support Specialist, ARS

Job ID
Employment Type
Full Time
Hours Per Week
3800 E. Frontage Rd


The Support Specialist provides support to both the Government and Commercial Medical Billing and Accounts Receivable Representatives in an effort to ensure billing accuracy and increase collections.


  • Utilizes various hospital/physician systems to verify patient, billing and claim information for accuracy.
  • Retrieves medical records through various systems.
  • Submits Medical records through hardcopy submission or via payor portal.
  • Reviews and disseminate Correspondence received to appropriate Colleagues.
  • Processes returned mail.
  • Scans and print images.
  • Prints and submission of hardcopy claims received from multiple units.
  • Responds timely to emails and telephone messages as appropriate.
  • Communicates issues to management, including payor, system or escalated account issues.
  • Participates and attend meetings as requested, training seminars and in-services to develop job knowledge.
  • Maintains and respect the confidentiality of patient information in accordance with insurance collection guidelines and corporate policy and procedure.
  • Supports client /internal processes.
  • Monitors office supplies and communicate to supervisor/admin for ordering.
  • Supports nThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to nThrive’s business practices. This includes: becoming familiar with nThrive’s Code of Ethics, attending training as required, notifying management or nThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.


  • High school diploma or GED.
  • 6+ months of experience in a clerical role or certification in medical billing or medical coding acquired within the last two years.
  • Demonstrated ability to navigate Internet Explorer and Microsoft Office.
  • Experience working in a role that requires prioritization of multiple critical priorities while ensuring quality and achievement of performance metrics.
  • Proven time management skills.
  • Ability to handle sensitive information and maintain HIPAA compliance.

About nThrive


Be Inspired. Ignite Change. Transform Health Care. 

From Patient-to-PaymentSM, nThrive provides all the technology, advisory expertise, services, analytics and education programs health care organizations need to thrive in the communities they serve. Our colleagues share a united passion to help health care organizations strengthen their financial position, which translates to accessible, quality care for all. This passion fuels our drive to innovate and participate in community outreach through the nThrive CARES program. Our colleagues are encouraged to think differently and empowered to make a lasting impact that ensures our health care providers, and our world, are healthy and productive.


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