The nThrive Client Success Director is accountable for driving high levels of client satisfaction that promote service adoption, retention, and account whitespace expansion . Serve as an advisor between the client and nThrive, proactively managing performance metrics both client-facing and internal, delivering and communicating client ROI, and building and expanding the client relationship.
The profile of the successful Client Success Director includes strong analytical skills, exceptional organizational, communication, and interpersonal skills, mental and learning agility, and ability to achieve results in a cross-functional environment of rapid change.
Serve as an Advisor between Client and nThrive
Manage Internal and External Performance Metrics
Build and Expand Client Relationship
Manage Report Out of Results/Performance Read-Outs
Be Inspired. Ignite Change. Transform Health Care.
From Patient-to-PaymentSM, nThrive provides all the technology, advisory expertise, services, analytics and education programs health care organizations need to thrive in the communities they serve. Our colleagues share a united passion to help health care organizations strengthen their financial position, which translates to accessible, quality care for all. This passion fuels our drive to innovate and participate in community outreach through the nThrive CARES program. Our colleagues are encouraged to think differently and empowered to make a lasting impact that ensures our health care providers, and our world, are healthy and productive.